Freezywater Primary Care Centre
2B Aylands Road Enfield Middlesex EN3 6PN
Tel: 01992 676 202
Fax: 01992 764 570
Out of Hours: 111
Walk-in Weekend GP Service available 8am – 8pm Saturdays and Sundays at EAGLE HOUSE SURGERY, 291 High Street, Enfield, EN3 4DN

Registrations

We are accepting new patients .

Patients can choose to register with a doctor of their choice. However, we advise patients to stay with one doctor. This will enable the doctor to get to know you and so be better able to help you. The doctor you see need not be the doctor with whom you are registered.

Test Results

If you would like to ring about blood tests, smear or x-ray results, please call or walk in after 12.00 pm unless you have made prior arrangements with the doctor/nurse. Please allow at least 7 working days from the day of the blood test and atleast2 weeks for x-rays and scans, before ringing for your results.

Rights & Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available. In order to assist us in this we require that you take full responsibility to ensure that you do not abuse the service e.g. it is your responsibility to keep medical appointments and follow the medical advice given.

 

Zero Tolerance

Discriminatory, abusive or violent behaviour will not be tolerated. All our staff are here to help you.  It is important that
they are never made to feel threatened. The practice will not
tolerate aggression or verbal abuse  under any circumstances and we will, if necessary,  take further action against anyone who acts inappropriately towards any member of staff or on our premises.

 

Access To Information

Confidential data patient data will be shared within the practice health care team and with other health care professionals to whom you are referred for care. Your data may be used by clinical teams providing your care for the essential purpose of clinical audit. All individuals with access to your data have a professional and/or contractual duty of confidentiality.

Confidentiality

All doctors and staff operate by the practices’ strict confidentiality guidelines. We will not disclose your information to anybody else without your written permission.

Electronic data kept on computer complies with the Data Protection act. Leaflet available at reception for access to medical records.