We offer the following types of appointment:
- Pre-bookable appointments
- Online bookable appointments (bookable up to 2 weeks in advance)
- On the day (available from 8am on the day)
- Extended hours (until 7:30pm on Tuesday and Thursday)
- Telephone consultations
If you would like to be able to book your appointments on line, please contact the surgery on 01992 676 202 where our reception team will be able to help you.
MONDAY TO FRIDAY
|Doctors||9.00am - 6.30pm|
|Nurses||9.00am - 6.30pm|
The length of a routine appointment with a doctor is 10 minutes.
To help those who cannot visit the practice during the day, we offer extended hours on a Thursday and are open until 7.30pm.
If you are not able to keep your appointment, please let us know as soon as possible on 01992 676 202.
Out of Hours and Emergencies
Out of Hours
When the surgery is closed, you can still get help and advice over the phone by calling 111. 111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by doctors, nurses, pharmacists and other healthcare professionals.
They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for your needs.
NHS 111 is available 24 hours a day, 365 days a year.
Calls are free from landlines and mobile phones.
A call handler will take your details and advise you on your requirement.
At some point, most people will either witness or be involved in an accident or experience a medical emergency. Knowing what to do next and who to call can potentially save lives.
Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that are not stopping
- persistent, severe chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.
Find out more about major trauma services.
Cancellations and Appointment Etiquette
Did you know the NHS currently wastes over £1 million each year because patients do not turn up to their GP practice for appointments they have booked. For Freezywater this works out at over 200 wasted appointment slots each month.
Please be punctual for your appointments and please give us as much notice as possible if you wish to cancel your appointment. Ideally let us know the day before, however even with as little as 60 minutes notice of a cancellation, we can usually stop an appointment being wasted by offering it to someone else.
Please call 01992 676 202 to let us know if you can't come for your appointment.
Please remember that an appointment is for one patient only.
Patients who fail to keep 3 appointments without giving us any notice may be removed from the practice list.